ORDER PROCESSING, SHIPPING AND RETURNS

ORDER PROCESSING

Usually your order will be shipped the next working day. The processing time may change during busy periods, but I aim to dispatch your order in maximum 3 working days. 

For custom orders the processing time is between 1-3 weeks (may be longer) depending on the design you want and current requests. For more details check the Custom Orders page.

SHIPPING

The Netherlands

Within The Netherlands, your package is sent with PostNL in mailbox parcels (brievenbuspakje). This means that you don't need to be home to receive them, as they fit through your mailbox. As The Hobby Point is based in The Netherlands, you will get your order 1-2 days after shipping. 

The shipping cost within The Netherlands is €2.99 for orders under €30 and free for orders over €30. The free shipping applies automatically when you have items worth more than €30 in your cart, so no discount code is necessary.

Do you live in The Hague?

If you live in The Hague you can opt for guaranteed next-day delivery for only €2. You do not need to be home to receive your order, as it will be packed in a mailbox parcel (brievenbuspakje), that fits through your letterbox.

 

Pickup

Local pickup is possible in The Hague, The Netherlands. This option is free of charge and you will receive an email when you can come pick up your order. Generally your order will be ready in 1-2 working days.

International Shipping

The Hobby Point offers worldwide shipping. For the moment, all the international orders are shipped with PostNL. All of the international orders are sent in mailbox parcels and do not have track and trace. If you wish to be able to track your order, contact me here or on Instagram and I will look into the updated costs. Be aware that this option costs more. 

For an estimation of the current PostNL delivery times, please refer to this link where you can download the "Delivery times cross border" document.

Refer to the table below for more information on the shipping costs and the total cart value needed for free shipping.

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Disclaimer

For international orders there may be delays due to the ongoing pandemic. This is not always the case, but please note that your order may arrive a bit later than specified. 

For orders outside the EU there may be customs taxes that you need to pay when you receive your order. There may be delays due to customs, which The Hobby Point is not responsible for. The same applies for these charges.

RETURNS

Due to hygiene reasons, all sales are final. Every product is checked for quality when assembling the order and every pair is carefully packaged to avoid damage during transportation. 

 

If the items are somehow damaged during shipping, contact me here and I will do my best to find a solution.